Due to a significant increase in the number of newly created accounts, we are currently experiencing a higher-than-normal volume of bank account verification requests, resulting in a 2 week delay to this process.

We will continue to update timelines and provide further information via web banner on OLG.ca until the wait times are back to normal. Players will receive a message in their account inbox when an update on their verification status is available. 

We are working to resolve this issue as quickly as possible and apologize for the inconvenience.