Only prizes less than $1,000 can be redeemed at retail. If the retailer cannot cash your prize, please find another retailer near you.

Submitting online is a quick and secure way to claim your lottery prize. Claims submitted through this channel are typically processed within 5 business days following a complete submission.

If you are not able to claim online, please call 1-800-387-0098 to book an appointment at the Prize Centre. Alternatively, you can submit your claim by mail, understanding that processing times for this option are significantly longer.

Yes! You can claim multiple prizes in one online submission. You'll have to upload front and back photos of each ticket you are claiming and provide the ticket details. When starting the claim, upload and inpt the details of the ticket with the greatest prize claim value first followed by the lesser prizes. We'll do our best to provide all winnings in one payment, where possible.

For prizes won on OLG.ca, complete and submit the form in your 'Ticket History' for each prize of $1,000 or more.

Yes, you will receive an email confirmation with a number when your claim is submitted successfully. Please refer to this number when corresponding with OLG about your claim.

You may claim a prize of any amount by mail, however this takes 6-8 weeks compared to 5 business days if submitted online.

Follow these steps to claim your win by mail:

• Sign the front and fill out the back of your ticket. Make a copy of your ticket for your records. Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a copy of your ticket.
• Print and fill out the Lottery Prize Claim Declaration Form (LPCD) - Download here.
• Include a legible photocopy (front and back) of one piece of valid photo ID. See below for acceptable ID types.

  Provincial/Territorial/State's Driver's license
  Certificate of Indian Status
  Firearms Possession and Acquisition License (PAL)
  Permanent Resident Card
  Nexus Card
  Passport (page with photo, signature, and date of birth)
  Ontario Photo Card
  Canadian citizenship card
  Canadian Armed Forces card
  Photo card issued by Liquor Control Board of Ontario (BYID) A photo card issued under the Photo Card Act, 2008

• If you did not purchase the ticket yourself, include a Release of Prize Claim form completed by the person who bought the ticket. Download Release of Prize Claim form.
• If you played as a Group, ensure all required Group documents are included. Download Lottery Prize Claim Group List.
• Place your signed ticket, Customer Receipt and completed LPCD Form, and any additional documents in an envelope addressed to:

  OLG Prize Centre
  P.O. Box 130
  31 Adelaide Street East
  Toronto, ON
  M5C 2J1

An individual claim is submitted by the sole owner of the winning lottery ticket. They are the only person with a claim to the prize.

A group claim is submitted by two or more people who played the lottery together and won a prize. Each person has a claim to a share of the prize which must be declared to OLG.

If you are submitting a group claim using the online claim form, please have the Group Leader fill out the submission and provide all relevant contact information. OLG will then reach out to the Group Leader to advise of and collect supporting information for all additional group members, as required. Group claims require the submission of one (1) Lottery Prize Claim Group List that has been filled out and signed in ink by all members.

Customers have exactly one year from the draw date to claim their prize for tickets printed from the lottery terminal. Prizes won on INSTANT games can be claimed until the expiry date printed on the back of the ticket.

If you've won a Free Play prize, sign your ticket and take it to any OLG lottery retailer to be validated. The Free Play will be valid for the next available draw after it's printed.

OLG's goal is to pay the right prize to the right person, every time. If we cannot establish ownership of a ticket and/or the claimant's participation was in contravention of the OLG Rules Respecting Lottery Games or OLG Rules Respecting iLottery Games, the prize may not be paid. Please refer to the Rules for additional details.

OLG publishes all wins of $1,000 or more on our website for a period of 30 days. For major prizes, OLG requires a photo of the winner. This often includes a fun, novelty cheque and may be taken at the OLG Prize Centre if you are claiming in-person or may be provided by the winner if the claim has been processed virtually.

We may also send a news release and photo of major prize winners to media in their local community. The photos and disclosures are part of OLG’s publicity requirements and demonstrate to all Ontarians that lottery prizes are won across the province every day.

Prize claims submitted to the OLG Prize Centre for payment must be carried about by the rightful owner of the ticket.

OLG's goal is to pay the right prize to the right person, every time. If we cannot establish ownership of a ticket and/or the claimant's participation was in contravention of the OLG Rules Respecting Lottery Games or OLG Rules Respecting iLottery Games, the prize may not be paid. Please refer to the Rules for additional details.

OLG publishes information about major unclaimed prizes in hopes that winners will come forward to claim them before they expire.

Unclaimed prize information for INSTANT games still on sale is available on OLG.ca or through a printout from the lottery terminal.

Prizes from national lottery games that go unclaimed are returned to prize funds for future bonus draws and promotions. Unclaimed prizes from Ontario-only games are returned to the province as part of OLG's proceeds to support priorities like health care and education.

Only prizes of $1,000 or more won on OLG.ca require a prize claim submission. Prizes less than $1,000 will be automatically deposited into your account. Learn more here.