Withdrawals
GETTING STARTED? CHECK OUT OUR WITHDRAWAL TUTORIAL.
You can check if your withdrawal is complete in the Banking section of ‘My Transaction History’.
Step 1: Click on the Player Icon beside 'My Balance'. A drop-down menu will appear.
Step 2: Select ‘My Transaction History’, which will take you to a page displaying all your previous transactions on OLG.ca.
Step 3: Select the ‘Banking’ tab to see your deposits and withdrawals. Note, follow the same process above to cancel a withdrawal request.
On the OLG App?
- Go to the navigation icon:
- Android: Located at the top left of your screen in app (three vertical lines)
- iOS: Go to ‘More’ on right of bottom navigation in app (ellipses icon)
- Select on ‘My Account & Transactions’ under ‘Account’ section
- Select ‘My Transaction History’ under ‘History’ section
- Select ‘Banking’ to see your deposits and withdrawals.
Verification typically takes less than five business days, though it may occasionally take longer depending on the volume of requests. Please check your inbox and site alerts for any updates regarding delays. If you have been waiting for more than fourteen days since uploading your documents, there may have been an issue with receiving them. In this case, please contact us for assistance. For more information about withdrawals, please click here.
Your digital document(s) could be rejected for several reasons, including if the document was an unsupported file type, or was too blurry to read, for example.
You can select up to 3 files in PDF, png, jpg or heif format. Please ensure that each scanned or photographed image of your document(s) is smaller than 10MB, and is not dark, blurry, doctored or otherwise unclear.
If your image is unclear, try using a third-party scanning app or a document scanner.
During the withdrawal process, we also verify Player’s identity to meet FINTRAC regulations. Your documents may not have met requirements or further documentation was required. Check your account inbox or email for a message from our Accounts Team.
If you are not sure you have all the right info, check out our About Banking page, contact your bank or get in touch with Player Support.
Ready to upload your supporting documents to verify your bank account? Woohoo! Learn how in our step-by-step Withdrawal Tutorial. If you are already familiar with the process and are now ready to upload your documents, click here.
Can’t find what you’re looking for in our Withdrawal Tutorial or via the About Banking page? Scroll down to the Banking FAQ’s where you will find more information about the withdrawal process.
Follow our Withdrawal Tutorial for a step-by-step guide.
You can help the process run smoothly by submitting the best documents possible. For more detailed information regarding acceptable documents, visit the About Banking page.
By provincial regulation, we must ensure that we withdraw funds to the Player requesting the withdrawal to an account of which the Player is a legal holder.
We are also required to ascertain the identity of Players in accordance with Federal laws enforced by FINTRAC prior to the disbursement of funds.
In addition to regulations, there are restrictions placed on returning funds to the original source (e.g. Credit Card).
There are few options that allow us to meet out regulatory requirements and business needs. The EFT method chosen gives us the opportunity to meet them.
At OLG, we aim to process withdrawal requests within one business day. After processing, the request is sent to the respective banks. The time it takes for the final transfer is then managed by the banks. Generally, players find that this process takes between one to five business days. However, there can sometimes be delays on the bank's side. If you haven't received your funds after five business days, please reach out to your bank first. If further assistance is needed, feel free to contact us.
No.
No, withdrawals can only be deposited into your own personal bank account that you have registered with OLG.
To view your banking details, log in to your account and navigate to the “My Balance” section. Select the “Withdraw Funds” tab and you’ll be able to see your current banking information.
To update your bank account:
- Click ‘Remove Account’ to delete your existing banking details.
- Add a new account with the correct information.
Note: if you have a pending withdrawal request and need to change bank details, you’ll need to remove your bank account and then resubmit the withdrawal request with your updated banking information.