My PlaySmart Tools
Your Deposit Limit helps you set and stick to your play budget by limiting how much you can deposit over a rolling day, week, or month’s worth of time. Setting your deposit limit will not automatically add funds to your account. Increases to your Deposit Limit will go into effect seven (7) days after the change is made. Decreases are effective immediately.
Setting your Deposit Limit is optional on OLG.ca and helps you keep gambling fun by avoiding overspending. Set your limit based on how much you can comfortably afford to spend on gambling daily, weekly and/or monthly as a form entertainment.
Your Casino Loss Limit is the maximum amount you can lose from your starting balance in a chosen time period (daily, weekly or monthly). This amount refers to your net loss, calculated after winnings. Once the Casino Loss Limit is reached, you can no longer gamble for real money during the specified period. OLG will not allow you to make a wager that could potentially exceed your Loss Limit. Casino Loss Limits are checked on every bet including subsequent bets in a game round. For example, if a split or double in Blackjack could exceed your loss limit, you will not be able to place the bet. Lottery product purchases do not count towards this Limit.
Here’s an example: You begin the day with $20 cash in your account and have set yourself a $10 Daily Loss Limit. Through the course of play, you win $5, making the total cash amount in your account $25. You then lose $10, giving you a total cash balance of $15. Your net loss for the day is still only $5, so you can continue playing. If your next wager results in a further loss of $5, you will have reached a net loss of $10, which is your Daily Loss Limit, and you won’t be able to continue.
Any funds that you deposit during the time period are not counted towards this net, so depositing more money isn’t going to stop you from hitting your Casino Loss Limit. Increases in Casino Loss Limits go into effect seven days after the change is made. Decreases are effective immediately.
If a wager is voided and returned to your Player Account, it may allow you to exceed a Casino Loss Limit (or Lottery Spend Limit) in the amount of the returned wager.
Your Casino Spend Limit lets you set a maximum spend limit on OLG.ca casino games for daily, weekly or monthly periods. Casino Spend Limits apply to every bet including subsequent bets within a round of play. For example, if making a "double down” bet in Blackjack would exceed your spend limit, you will not be able to place that bet.
If the limit is increased, the original limit stands until the end of the ‘cooling off’ period and every time this limit is increased the ‘cooling off’ period is extended by an additional 7 days. Decreasing your Limits will take effect immediately.
Here’s an example: You begin the day with a $20 Daily Casino Spend Limit and have spent $15 so far playing casino games. You decide to play a hand of Blackjack and bet $5. After the cards are dealt, you decide to double down based on your hand. Unfortunately, you can’t as your total wager would be $10 but you only have $5 left to spend on Casino games.
Casino Spend Limit is a simple budgeting tool that prevents you from exceeding your set spending limits. This limit is based on how much you spend on Casino games from your Cash Wallet in a daily, weekly or monthly time period. Spending your Bonus Funds does not count towards your Spend Limit.
Casino Loss Limits, on the other hand, do not count your lost winnings in the same way. If you lose winnings that were won within the relevant Loss Limit time period (daily, weekly or monthly), it does not count against that Loss Limit. It’s only once you lose below your starting Cash balance for the time period in question, that your losses start counting against your Loss Limit. Spending your Bonus Funds also does not count towards your Loss Limit.
So, if you want to base your casino budget on spending any amount, choose a Casino Spend Limit. If you don’t want to count your lost winnings as actual losses, choose a Casino Loss Limit.
Your Lottery Purchase Limit lets you set a maximum purchase limit on OLG.ca lottery products for daily, weekly or monthly periods.
If the limit is increased, the original limit stands until the end of the ‘cooling off’ period and every time this limit is increased the ‘cooling off’ period is extended by an additional 7 days. Decreasing your Limits will take effect immediately.
Your Sports Spend Limit lets you set a maximum spend limit on OLG.ca sports betting products for daily, weekly or monthly periods.
If the limit is increased, the original limit stands until the end of the ‘cooling off’ period and every time this limit is increased the ‘cooling off’ period is extended by an additional 7 days. Decreasing your Limits will take effect immediately.
A Playing Time reminder allows you to set a reminder for a self-determined amount of time, that will notify you when you’ve spent that amount of time playing casino games on OLG.ca. It can be easy to lose track of time when you’re having fun, and a Playing Time Reminder can provide a helpful in-game prompt.
Your Playing Time will begin counting down when you start the first casino game of your session, and continues whether you start a new game, or simply view web pages. In other words, the Playing Time does not pause when you exit a game.
Although the time limit for a Playing Time Reminder will continue even if you’ve exited a casino game, you typically will not receive a notification that the timer has elapsed while you are outside a casino game or if you subsequently start a new casino game after the timer has elapsed.
Some casino games will provide you a prompt retroactively, but not all. To receive your Playing Time Reminder, you must be in a game when you reach your set time. Once received, you can decide to stop playing or continue.
My Play Customizer allows you to set your Deposit, Lottery Purchase, Casino Loss, Casino Spend and Sports Spend Limit for daily, weekly and monthly intervals, as well as a Playing Time Reminder.
Each Deposit Limit refreshes on a rolling basis for a day, week, or month after each deposit, so that you can never deposit more than your limit:
Daily Deposit Limit = Refreshes 24 hours after deposit
Weekly Deposit Limit = Refreshes 168 hours after deposit
Monthly Deposit Limit = Refreshes 720 hours after deposit
For the Lottery Purchase, Casino Loss, Casino Spend and Sports Spend Limits, a day is 12:00 AM to 11:59:59 PM. Weekly and monthly durations refer to calendar weeks (Monday to Sunday) and calendar months..
The Playing Time Reminder is calculated over the course of a single login session—from the time you first launch a casino game, until you log out.
My Play History provides you with information about your play patterns and behaviours to identify any habits that might be affecting your fun. This way, you can recognize changes in your play that might indicate that you’re at higher risk for developing a gambling problem.
We encourage you to take the My Play Profile Quiz within My PlaySmart Tools to reveal your level of gambling risk. It’s a great way to help understand your Risk Profile.
My PlayBreak is a voluntary program that provides you with the opportunity to stop gambling on OLG for a length of time that you choose between one day to five years.
If you choose a break between one day to three months, you will not be able to log in or access any part of your account. Any lottery subscriptions and marketing emails will be temporarily paused.
If you choose to participate in a longer break from six months to five years, you commit to avoid logging on to OLG.ca for the duration of your PlayBreak term. When you take this step, your contact information is removed from all OLG marketing lists and any cash balance in your OLG.ca account is returned to you.
If you opt to register in My PlayBreak, it’s because you feel that it’s no longer in your best interest to keep gambling. More information about OLG’s program can be found on the My PlayBreak page.
No, it doesn’t. OLG.ca’s My PlayBreak program applies to all of its games, including lottery, offered online. If you’re currently on My PlayBreak from OLG casino and slots gambling, you are ineligible to register or play on OLG.ca. However, if you register for My PlayBreak from OLG.ca, you will not automatically be excluded from OLG slots and casinos in Ontario.
If you wish to register for land-based My PlayBreak, you can find more information here or by contacting Player Support 24/7 by telephone at 1 855 978 7529.
If you’d like to talk with someone immediately for support with gambling issues, call CONNEXONTARIO at 1-866-531-2600 or visit www.connexontario.ca to chat online 24/7.